What is Voice as a Service (Vaas)? What is Wholesale Voice Termination?
Voice as a Service (VaaS) is an interactive service typically provided by voice over IP (VoIP) to make and receive phone calls over the Internet or other data networks.
VaaS providers are supported through virtualization; this allows for redundancy, scalability, and global deployment in any number of available locations.
Voice-as-a-Service is becoming more and more prevalent in call center environments where the quality and stability of a call is paramount to ensuring customer satisfaction.
VoIP providers can offer various grades of service, with pricing that’s generally based on call volume. The more you use your VoIP solution, the less expensive it becomes per minute to use it.
VoIP providers, who offer VaaS, don’t typically charge for the initial setup of a VoIP phone system.
However, with VoIP you usually need a dedicated IP address for each person who uses the system. Other added features may also incur additional costs.
With VaaS you have the option to connect all your landlines to your VoIP system or only part of them. If you only connect your home office landline, then you do not have to pay for the calling features that are included in some VaaS plans.
If the features are not important to you, find a VoIP solution that offers them and choose a plan with no additional cost.
However, if these features are important to you, then read the fine print carefully when selecting your VaaS provider.
What is Voice as a Service (Vaas)?
Voice as a Service (VaaS) is an interactive service typically provided by voice over IP (VoIP) to make and receive phone calls over the Internet or other data networks.
VaaS providers are supported through virtualization; this allows for redundancy, scalability, and global deployment in any number of available locations.
Voice-as-a-Service is becoming more and more prevalent in call center environments where the quality and stability of a call is paramount to ensuring customer satisfaction.
VoIP providers can offer various grades of service, with pricing that’s generally based on call volume. The more you use your VoIP solution, the less expensive it becomes per minute to use it.
VoIP providers, who offer VaaS, don’t typically charge for the initial setup of a VoIP phone system.
However, with VoIP you usually need a dedicated IP address for each person who uses the system. Other added features may also incur additional costs.
With VaaS you have the option to connect all your landlines to your VoIP system or only part of them. If you only connect your home office landline, then you do not have to pay for the calling features that are included in some VaaS plans.
If the features are not important to you, find a VoIP solution that offers them and choose a plan with no additional cost.
However, if these features are important to you, then read the fine print carefully when selecting your VaaS provider.
What is Voice Termination?
Voice termination, or terminating a VoIP call, is the process of setting up your VoIP phone system as well as assigning a telephone number to each unique extension and/or group of equipment.
With a fixed-line telephone system, you can dial out of order and anyone listening in on the line will hear the call. With a VoIP phone system, you can use different extensions for different people.
VoIP phone systems use digital extensions. You can assign a number from any available telephone or mobile phone by first dialing the extension you want and then placing the call.
With a VoIP phone system, it is recommended that you assign a different extension for each person who will be using the VoIP phone system together.
Before you can place a call, your business must have at least one single line with at least one incoming line.
You can have more than one single line at a time, but then calls will be billed as separate, even if they are made from the same telephone.
If this is not a concern for your business, then go ahead and add your phone system to the Internet.
By assigning a unique phone number to each extension, you can make and receive calls from any equipment on the system.
If a call comes in for an extension that does not exist, it will immediately become busy.
Voice Termination Benefits
There are several benefits associated with terminating your VoIP calls. One of the biggest benefits is that you can assign a unique phone number for each extension.
When an incoming call comes into your VoIP system, it will immediately ring that person’s extension and will not be forwarded to voicemail.
This is ideal if you have an office with multiple people who work together. It also allows each individual to have their own unique business telephone number that can be used for customers and clients out in the field, via a cellphone if necessary.
Should a customer or client out in the field call into your office that call will be forwarded to the person who is currently using the telephone system and using their extension.
If you have more than one person using a single VoIP phone system, all extensions will ring simultaneously.
Another benefit of having each person’s extension ring their own personal telephone, is that you can disconnect from your VoIP phone system and still answer calls from any extension on the system.
Voice as a Service (VaaS)FAQs
1. What is the difference between VaaS and cloud-based PBXs?
With a VoIP phone system, your calls travel through the Internet as opposed to being directly connected to one another.
With a cloud-based PBX, you do not need to worry about setting up any equipment in order for your calls to travel through the Internet.
In fact, you could be making calls from anywhere in the world and still be connected to your local number.
2. How do I decide whether my business can benefit from VaaS?
There are a number of businesses that would greatly benefit from VaaS. Whether you are looking to cut costs or boost productivity, it is important to consider all the possibilities in order to find the ideal VoIP phone solution for your business.
If you are unsure about whether your business can benefit from a VaaS phone system, then it may be worthwhile to explore other options, including cloud-based PBXs.
3. What can I get from a VaaS phone system?
The benefits of VaaS vary from organization to organization and the services that are offered to a business are different for each person.
You can find organizations that offer everything from cloud-based PBXs to an entire VoIP phone system, but the options you have will depend on your needs.
4. What are the benefits of a VaaS phone system?
VoIP phone systems are a great way to stay connected with your customers. You can dial out of order, which is especially helpful if you have multiple locations and want to ensure that clients can continue to reach you.
You will also be able to make and receive calls quickly, as there is no delay in the transfer of your call. VoIP also provides other benefits, including identification verification, call quality control and advanced features that provide a better customer experience.
5. Is there a limit to the number of users I can have with VaaS?
The number of users you can have with VaaS is determined by your VoIP provider. It is important to read the fine print and get answers to any questions you may have before committing to a plan.
Some VoIP providers will allow you to connect up to 50 people, while others may only allow up to 5 people or even just 1 user.
6. What is wholesale voice termination?
Wholesale voice termination is the process of terminating someone else’s phone calls on your VoIP phone system. VoIP providers often offer wholesale voice termination to small businesses that do not have the resources or equipment to terminate their own calls.
This process allows for the termination of voice calls to and from the public switched telephone network (PSTN).
7. Can I terminate my own calls with VaaS?
Some VoIP providers do offer wholesale voice termination, which allows you to set up your phone system so that calls can be terminated through your current local access number.
However, this is not the norm with VoIP providers and you will likely find that it is not available with your provider.
8. How much does it cost to terminate a call?
The number of people who are connected at any one time determines how much your VoIP provider charges for terminating a call.
Some VoIP providers charge a flat fee for every connection and others have different rates depending on the number of users you have connected to the service.
